AUSTRALIA & NEW ZEALAND

Below rates are for customers shipping to Australia or New Zealand. If you are
shipping elsewhere click here to be directed to our international website.

SERVICES

DELIVERY

COST

Sydney Metro Only: Same Day Courier Service

Same Day

Calculated at checkout

Australia: Express Shipping *

1-2 Business Days

FREE

Australia: Express Shipping (Rural Areas)

3-5 Business Days

FREE

New Zealand: Express Shipping

2-4 Business Days

FREE

*Metro Areas excluding Adelaide and Perth

SAME DAY SERVICE

We offer a same day shipping service to customers located in the Sydney metro area. If your address is valid to select our same day service it will appear as an option in the checkout.

METRO & RURAL AREAS

Our express service delivery timeframes are based off your location to our warehouse in Sydney. Metro cites across Australia are an overnight delivery excluding Adelaide and Perth which usually take 2 business days. Rural areas across Australia take anywhere between 3-5 business days.

PROCESSING TIME

Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

Please note that once your order is on its way, we are unable to change the shipping address.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

TRACKING YOUR ORDER

You can track your order via our shipping confirmation email or from your online SIR account. If you do not receive your tracking details, please contact our team directly.

DUTIES & TAXES

Taxes and duties are calculated at checkout according to your shipping destination and itemised on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will paid at the time of purchase.

CHANGING OR CANCELLING AN ORDER

If you need to change or cancel your order please contact our team straight away by clicking here.

We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.

ROUTE PACKAGING PROTECTION - ORDER INSURANCE 

Route Package Protection is a service that insures your order during transit, SIR. is not liable for any lost, damaged or stolen parcels during transit. Route can be added to your order at checkout. Route is not refundable.  
If you need to lodge an undelivered order, file a claim on their website at help.route.com.

GIFT WRAPPING & MESSAGE

All SIR packages are gift wrapped with tissue paper, SIR sticker and box. If you wish to include a personal note, please email info@sirthelabel.com immediately after placing your order.

PRE-ORDER

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped. 

For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charged will be incurred in these circumstances.

Need help?

  • info@sirthelabel.com
  • +61 2 9191 0245
  • live chat