We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you are welcome to return it back to us within 14 days. We offer refunds, exchanges and store credits subject to the following conditions:
EXTENDED RETURNS PERIOD
Enjoy extended returns during the holiday season with all online items purchased from 1 December 2022 eligible for return up until Monday 9th of January 2023.
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;
Full-priced items are eligible for a full refund, unless purchased with Afterpay;
Orders placed with Afterpay are only eligible for a store credit or exchange;
Full-priced items are eligible for refund, exchange or store credit. Please note, orders placed with Afterpay are only eligible for a store credit or exchange;
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
Orders placed with a promo code that discounts the order are only eligible for a store credit or exchange;
All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered;
Gift Cards may not be returned;
Submit your return and print the return shipping label. All Australian returns will be charged $15 and New Zealand returns $35.
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer.
PROCESSING TIME FOR RETURNS
We endeavour to process returns daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification when our team has received your return and again when it has been processed.
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
SIR. BOUTIQUE REFUND POLICY
Purchases made online can be returned within 14 days from the original purchase date for an exchange, refund, or credit note. The customer can either return their online purchase back to online, or they can return it to a SIR. boutique.
At SIR. we do NOT offer refunds for purchases made using Afterpay, regardless whether it was purchased in store or online. Refunds can only be refunded back onto the customer’s credit card. We cannot do cash refunds regardless of the original payment method;