RETURN POLICY
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:
RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;
FLASH SALE RETURN TERMS
Items purchased during our Flash Sale can only be returned for either a store credit or exchange. Orders placed before or after our Flash Sale event cannot have the discount applied to their order. This offer is valid on selected styles and colours marked with FLASH SALE | 20% OFF;
CHRISTMAS RETURNS EXTENSION
Orders placed during the month of December will have an additional 2 weeks added to the return period to cater for Christmas gifts. If your order was made during this month you have until the 15th of January to return your item/s.
REFUNDS
Full-priced items are eligible for a full refund, unless purchased with Afterpay;
AFTERPAY
Orders placed with Afterpay are only eligible for a store credit or exchange;
FULL-PRICED
Full-priced items are eligible for refund, exchange or store credit;
SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
FINAL SALE
Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
PROMOTIONAL CODE
Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for a store credit or exchange;
SWIM
All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered;
GIFT CARDS
Gift Cards may not be returned;
SURFBOARD RETURNS
Surfboards are final sale and non refundable due to the nature of being made to order.
RETURN SHIPPING
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 3 years from the date of issue.
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. SIR takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by SIR.
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team info@sirthelabel.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Please note that faulty items purchased from a SIR stockist are required to returned to the place of purchase.
