Returns

We want you to be completely satisfied with your online purchase, so we offer 14 day returns.

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 14 days. We offer refunds, exchanges and store credits subject to the following conditions:

EXTENDED RETURNS PERIOD

Enjoy extended returns during the holiday season with all online items purchased from 1 December 2022 eligible for return up until Monday 9th of January 2023.

RETURNING CONDITION

Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;

REFUNDS

Full-priced items are eligible for a full refund, unless purchased with Afterpay;

AFTERPAY

Orders placed with Afterpay are only eligible for a store credit or exchange;

FULL-PRICED

Full-priced items are eligible for refund, exchange or store credit. Please note, orders placed with Afterpay are only eligible for a store credit or exchange;

SALE ITEMS

Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;

FINAL SALE

Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

PROMOTIONAL CODE

Orders placed with a promo code that discounts the order are only eligible for a store credit or exchange;

SWIM

All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered;

GIFT CARDS

Gift Cards may not be returned;

RETURN SHIPPING

Submit your return and print the return shipping label. All Australian returns will be charged $15 and New Zealand returns $35. 

Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer.

PROCESSING TIME FOR RETURNS

We endeavour to process returns daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification when our team has received your return and again when it has been processed. 

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team customercare@sirthelabel.com with your order number and images of the fault and we will work with you to resolve it as soon as possible. 

Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.

SIR. BOUTIQUE REFUND POLICY

Purchases made in store can be returned within 7 days from the original purchase date for an exchange, or credit note. We do NOT offer refunds for in-store purchases.

Purchases made online can be returned within 14 days from the original purchase date for an exchange, refund, or credit note. The customer can either return their online purchase back to online, or they can return it to a SIR. boutique. 

At SIR. we do NOT offer refunds for purchases made using Afterpay, regardless whether it was purchased in store or online. Refunds can only be refunded back onto the customer’s credit card. We cannot do cash refunds regardless of the original payment method;

Online Return Portal

Ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

Step 1

Item/s must be returned within 14 days.

Step 2

Item must be unworn with original tags attached.

Step 3

Items must be returned in their original packaging.

My Items/s Match

Return Via Post

Step 1

Ensure your return meets the conditions of our policy.
Read Return Policy

Step 2

Login to the Returns Portal and follow the steps to completion.

Step 3

An email will be sent to you with returns address.

To Returns Portal

Reusable Post Satchels

Our post satchels are 100% compostable and can be reused for your return. Add SIR.'s returns address to the bag and reseal with the additional adhesive strip.

Return In-store

If you would like to return you purchase in-store, please ensure your return adheres to our Returns Policy.


Purchases made in-store can be returned within 7 days from the original purchase date for an exchange, or credit note. We do not offer refunds for in-store purchases. Purchases online can be returned within 14 days from the original purchase date for an exchange, refund, or credit note.

We do not offer refunds for purchases made using Afterpay, regardless whether it was purchased in store or online. Refunds can only be refunded back onto the customer’s credit card. We cannot do cash refunds regardless of the original payment method.

To view all our boutique locations please click here.

Bondi Flagship Store

81a Gould Street, Bondi NSW

Need help?

  • customercare@sirthelabel.com
  • +61 2 9191 0245
  • live chat