Experience an elevated shopping experience with offers and rewards exclusive to our SIR. loyalty members. Access to offers will increase as you move through our tiered program. Sign up now to get started on your loyalty journey.

SIR. offers a welcome 10% off code on first purchases when signing up to our newsletter and joining SIR. loyalty. To redeem the discount, apply the code at checkout. Valid on full price SIR. product only. Discount is valid for 30 days from signing up.

We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. SIR is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Yes, we currently have 4 stores. Details below:

Bondi Flagship Boutique
Address: 81a Gould Street, Bondi NSW 2026
Phone Number: +61 280008781

Claremont Store
Address: Shop 161 Claremont Quarter 9 Bayview Terrace, Claremont WA 6010
Phone Number: +61 448 750 820

James ST Store
Address: Shop RW4, 46 James St, Fortitude Valley QLD 4006 
Phone Number: +61 7 3472 9792

Melbourne Residency
Address: 1052 High St, Armadale VIC 3143
Phone Number: +61 429 796 902

You are currently browsing our Australian Website. All prices are charged in AUD. If you aren't from Australia and wish to shop our international website, CLICK HERE.

Yes, we offer 14 business day returns on all items. To read our full Returns Policy CLICK HERE.

Please EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

Please EMAIL US with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.

If the items in your order are in stock, your order will be dispatched same business day if placed before 12pm AEST or the next business day if placed after 12pm AEST.

During busy periods, promotional events and sales there may be delays on the dispatch of your order.

For shipping times based on your location please visit our shipping page.

Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.

Yes, we offer same day shipping for Sydney metro only. If your postcode is eligible for same day shipping, the option will appear at checkout with a delivery price based on your location. Sydney same day delivery is available for orders placed before 11am AEDT each business day, excluding weekends and public holidays. For orders placed after 11am, your delivery will be scheduled for delivery on the next business day. All same day orders are delivered by Rendr.

Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.

Afterpay is an interest free payment plan that we offer on all of our Australian orders. For more information please view our info page.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

SIR Gift Cards are valid for 3 years from the date of purchase. E-Gift Cards will receive an email notification with code to use at checkout, Physical Gift Cards will have code provided on the back of card.

We are currently accepting the below methods as payment:

• Visa 
• Mastercard
• Amex
• Paypal
• Afterpay
• Klarna
• Zip
• SIR Gift Voucher 

If you don’t have an account with us, you will need to set one up in order to use your credit note.

You can create an account here.

Fill out the fields and create a password. If it mentions your password is incorrect this means you have an account so you may need to click forgot password, which you can then reset and follow the prompts via an email notification. 

Yes! We are more than happy to extend your voucher/store credit if it is requested within 4 weeks of expiration.

Yes, you can be! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an email address field will appear. Once you sign up, you will be notified once we receive delivery.

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.