You have 14 days from the date of delivery to lodge and return your order.
Returned items must be unworn, unused and in original condition with all tags and packaging intact.
- Refunds are eligible on full priced styles only.
- Full price items can be returned for a full refund, credit note or size exchange.
- Sale items are not eligible for a refund. All discounted styles marked as "sale" on the product page or discounted during a flash/promotional sale with a code or automatic discount can be returned for a credit note or free size exchange only.
- Final Sale items are not eligible for a refund or store credit. Styles marked as "final sale - size exchange only“ on the product page are eligible for size exchange only, pending size availability. If your desired size is not available to exchange, you cannot return the item for store credit or refund.
If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.
Australia: $15 return postage label fee will be deducted from the refund or credit note amount. *Exchanges free
New Zealand: $35 return postage label fee will be deducted from the refund or credit note amount. *Exchanges free
We offer free and easy online size exchanges within 14 days from delivery. Submit your online return through the portal and follow the steps to select a new size. Exchange items will be dispatched free of charge once your return label has been scanned in transit by the courier. Please note, as we are unable to hold your item until your package has been scanned is in transit, we encourage you to drop it off as quickly as possible to avoid disappointment. If the size you are hoping to exchange for is no longer available at the time of processing, a refund or credit note will be issued depending on the item’s eligibility.
If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.
All earring purchases are final sale. For hygiene purposes, we are unable to accept returns on earrings unless deemed faulty by our team.
Enjoy extended online returns during the holiday season with all online items purchased from 22nd November 2024 eligible for return up until Tuesday 7th of January 2025.
All swimwear can be returned in accordance with the return policy if returned in original, unworn condition with hygiene stickers in place.
Credit notes are valid for three years from issue date, and will be emailed to you with a unique code to use online or within a SIR. boutique. If you have purchased an item using a credit note, you will be issued a new credit note as a return.
Final sale refers to items that are marked down during a special offer, or are marked to clear. Item/s marked as "final sale" cannot be returned for a refund or store credit, unless in the event of them being faulty. Items are eligible for direct size exchange, pending size availability. Please note, if your desired exchange size is not available, you cannot return the item for store credit or refund. If final sale items are returned despite this policy, items will be sent back to you at an additional charge.
If a return is made on items placed within the order, the gift must be included in the return. Lodge your online return here first for postage or in store drop off.
Gift Cards are not eligible for return.
If you have purchased using Afterpay or another buy now pay later option, you will be refunded or credited back to your chosen platform. If you are receiving a credit note, you will continue to make payments until the original item is paid for and you will be issued a new credit note via email to use straight away.
Please allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed. Please contact us at customercare@sirthelabel.com if you need assistance.
All items are quality controlled to a high standard before dispatch, but if you receive an item that is not 100% right please contact us at customercare@sirthelabel.com with your order number and images of the fault or issue and we will work with you to resolve it as soon as possible. Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
Purchases made in store can be returned within 7 days from the original purchase date for an exchange, or credit note. We do not offer refunds for in-store purchases.
If you would like to return your online order in a SIR. retail store, please ensure your return meets the conditions of our online returns policy and lodge your return before dropping it in store. Find out more in the 'RETURN IN-STORE' tab above.
Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.