Returns Policy

We offer free and easy online size exchanges within 14 days from delivery. Submit your online return through the portal and follow the steps to select a new size. Exchange items will be dispatched free of charge once your return label has been scanned in transit by the courier. Please note, as we are unable to hold your item until your package has been scanned is in transit, we encourage you to drop it off as quickly as possible to avoid disappointment. If the size you are hoping to exchange for is no longer available at the time of processing, a refund or credit note will be issued depending on the item’s eligibility.

If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.

All earring purchases are final sale. For hygiene purposes, we are unable to accept returns on earrings unless deemed faulty by our team.

Enjoy extended online returns during the holiday season with all online items purchased from 22nd November 2023 eligible for return up until Monday 9th of January 2024.

All swimwear can be returned in accordance with the return policy if returned in original, unworn condition with hygiene stickers in place.

Credit notes are valid for three years from issue date, and will be emailed to you with a unique code to use online or within a SIR. boutique. If you have purchased an item using a credit note, you will be issued a new credit note as a return.

Final sale refers to items that are marked down during a special offer, or are marked to clear. Item/s marked as "final sale" cannot be returned for a refund or store credit, unless in the event of them being faulty. Items are eligible for direct size exchange, pending size availability. Please note, if your desired exchange size is not available, you cannot return the item for store credit or refund. If final sale items are returned despite this policy, items will be sent back to you at an additional charge.

If you have purchased using Afterpay or another buy now pay later option, you will be refunded or credited back to your chosen platform. If you are receiving a credit note, you will continue to make payments until the original item is paid for and you will be issued a new credit note via email to use straight away.

Please allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed. Please contact us at if you need assistance.

All items are quality controlled to a high standard before dispatch, but if you receive an item that is not 100% right please contact us at with your order number and images of the fault or issue and we will work with you to resolve it as soon as possible. Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.

Purchases made in store can be returned within 7 days from the original purchase date for an exchange, or credit note. We do not offer refunds for in-store purchases.

Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.

Online Return Portal

Ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

Step 1

Item/s must be returned within 14 days.

Step 2

Item must be unworn with original tags attached.

Step 3

Items must be returned in their original packaging.


Return Via Post

Step 1

Ensure your return meets the conditions of our policy.
Read Return Policy

Step 2

Login to the Returns Portal and follow the steps to completion.

Step 3

An email will be sent to you with returns address.

To Returns Portal

Reusable Post Satchels

Our post satchels are 100% compostable and can be reused for your return. Add SIR.'s returns address to the bag and reseal with the additional adhesive strip.

Return In-store

If you would like to return your online order in a SIR. retail store, please ensure you have lodged your return before dropping it in store. Lodge return here.

If you wish to exchange your online order in store, please lodge your return online as a store credit and our team will assist you with your exchange request in-store.

Purchases made in-store can be returned within 7 days from the original purchase date for an exchange, or credit note. We do not offer refunds for in-store purchases. Purchases online can be returned within 14 days from the original purchase date for an exchange, refund, or credit note.

Refunds can only be refunded back onto the customer’s credit card. We cannot do cash refunds regardless of the original payment method.

To view all our boutique locations please click here.

Bondi Flagship Store

81a Gould Street, Bondi NSW

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