Customer Care

ARCHIVE SALE

Our first ever Archive Sale will run from 12pm AEST Wednesday 27th to 12am midnight AEST Friday 29th May 2020. Shop from over 280 styles, all under $380 for 2 days only. Prices as marked

Due to the high influx of orders, please allow up to 2-3 days for our team to dispatch your order. Once shipped normal shipping timeframes apply, you will receive an email once your order has been dispatched.

SHIPPING RATES
Australia - $10
Rest Of World - $20

All products purchased at our Online Archive Sale is a strict no returns, exchanges or refunds policy, this also includes change of mind. All Archive Sale styles are marked with a badge identifier: ARCHIVE SALE | 2 Days Only.

Updated November 2018.

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how SIR the label, http://sirthelabel.com (collectively, “we,” “us” or “our”) collect, use and share information about you when you use our websites and online services (“Services”) or otherwise interact with us.

Please read this Privacy Policy carefully and contact us if you have any questions - our contact details can be found on our Contact Page.

If you provide us with your personal information then this indicates that you have had sufficient opportunity to access, and have read and accepted, this Privacy Policy. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this website or any products and services offered on it.

COLLECTION OF PERSONAL INFORMATION

Personal Information: The types of personal information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for:

  • name;
  • contact details including email address, address and telephone number;
  • marital status and anniversary;
  • date of birth;
  • demographic information such as postcode;
  • credit card or other payment details (if you are buying product from us);
  • preferences and opinions; and
  • any other information requested on this website or otherwise requested by us or provided by you.

Non-identifiable information: Data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit our website, we automatically record non-identifiable information that your browser sends. This data may include:

  • your computer's IP address;
  • browser type;
  • webpage you were visiting before you came to our website
  • the pages within www.sirthelabel.com you visit
  • the time spent on those pages, items, and information searched on our website, access times, dates and other statistics.

Non-identifiable information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.

HOW WE COLLECT YOUR INFORMATION

We may collect your information in a number of ways, including:

  1. Directly from you, including but not limited when you:
  • browse our website;
  • save an item;
  • register on our website;
  • logging into the website once registered;
  • making a purchase from us;
  • contacting our Customer Care, either about an order or for any other reason;
  • interacting with us on our social media; or
  • having a conversation with our team members
  1. From third parties such as our related entities, business or commercial partners. 
HOW WE USE YOUR INFORMATION

Use the information for purposes including:

  • to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
  • to communicate with you, about products and services, competition results, special offers, and events which might interest you;
  • to perform research and analysis;
  • for market research and business development including website development and gauging website traffic and trends;
  • to deliver personalised site content to you;
  • for marketing including direct marketing;
  • to run competitions or offer additional benefits to you; and
  • to send you promotional information about third parties that we think may be of interest to you.
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose your personal information to:

  • assist us in providing products and services you have requested, such as delivery service providers;
  • credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
  • courts, tribunals, regulatory authorities and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, and
  • conduct market research and marketing strategy analysis;

Where we disclose your personal information to third parties for these purposes, we will request that they follow this Privacy Policy when handling your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permitted by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser.

HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION

Under the Privacy Act, individuals have a right to access their complete records. You may ask us in writing to provide you with details of the personal information we hold about you. We will endeavour to process your request as soon as possible. 

You can update your personal information anytime by accessing your account on our website by logging on to your account. If you wish for your personal information to be removed from our database, please contact us by CLICKING HERE.

HOW TO MAKE A COMPLAINT ABOUT A BREACH OF PRIVACY

If you have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this privacy policy, you can contact us by email to privacy@sirthelabel.com  You can find more information about privacy and the protection of your personal information on the website of the OAIC at https://www.oaic.gov.au/.

COOKIE POLICY

We use “cookies” when you visit our website. It is a technology that enables us to personalise our service to you and track the patterns of behaviour of visitors to the website.

By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions.

There are four main types of cookies – here’s how and why we use them:

  • Analytics cookies: these cookies allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.
  • Customer preference cookies: when you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
  • Targeting or advertising cookies: these cookies are used to deliver marketing and advertising materials that are relevant to you.
CHANGES TO THIS POLICY

This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our website following any amendments indicates that you accept the amendments. We recommend that you check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.

If you have any questions, feedback or complaints please contact us at:

Mail: SIR the label, 25/108 Dunning Avenue, Rosebery NSW 2018 Australia

Phone: +61 2 9191 0245

Email: privacy@sirthelabel.com

 

These terms set out the agreement for online trading between SIR the label Pty Ltd (ABN 13600 747 680) ("SIR the label PTY LTD") and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further. 

This website is owned and operated by SIR the label PTY LTD.

PLACING AN ORDER AND PAYMENT

By completing an online order, You are making an offer to purchase the product at the price on our website.

Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard, Amex, Afterpay, or PayPal only. You warrant that you are an authorised user of the credit card, Afterpay account or PayPal account used to complete payment. 

All online orders placed through this website are subject to confirmation and acceptance by SIR the label. We will email you with confirmation of the receipt of your online order. Sir the label may reject Your online order for any reason and refund any payment made by you, at any time prior to dispatch.

The online order must be paid in full immediately upon entry into the Agreement. All transactions on the Australian and New Zealand website are settled in Australian Dollars (AUD). Customers purchasing from New Zealand will have their currency automatically converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.

SIR the label’s prices may vary in the event of price changes or mistakes on this website without prior notice to you. If SIR the label requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase.

RETURN POLICY

All sales are subject to our Returns Policy.

FAULTY POLICY

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for a preliminary assessment.


If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.


It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

Please see our full Returns Policy for more information.

GIFT CARDS

Gift Cards may only be redeemed at on the SIR the label website and Manly Boutique. Gift Cards are not valid to be redeemed at any SIR the label stockist or our SIR the label Canggu, Bali Boutique. Gift Cards are valid for three (3) years from the date of purchase. Gift Cards are not redeemable for cash. Unfortunately, SIR the label does not take responsibility for any lost or stolen Gift Cards. Gift cards cannot be redeemed for cash. If an order is made using a gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a store credit only. Gift card purchases may be subject to security checks from time to time, resulting in longer processing time.

STORE CREDIT

Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts. Store credit is valid for three (3) years. Any balance that remains after the 3 years will not be available for use. Store credit does not accrue interest nor can it be redeemed or refunded for cash. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only. 

PROMOTIONAL CODES

SIR the label occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.

If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to SIR the label’s discretion to refund you the discounted amount.

Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.

WEBSITE SECURITY

http://sirthelabel.com is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

SIR the label does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

LIMITATION OF LIABILITY

SIR the label has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website.

To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this Agreement are excluded. If SIR the label is liable for breach of an obligatory guarantee or implied warranty or representation, SIR the label’s obligation is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products or the payment of having the products replaced or repaired.

INTELLECTUAL PROPERTY

SIR the label owns the intellectual property in its garment designs, fabric designs and images. SIR the label forbids the use of its designs and images for any purpose without prior written consent from SIR the label.

WEBSITE AVAILABILITY

On the rare occasion, http://sirthelabel.com could require some down-time, either scheduled or unscheduled. SIR the label will try to ensure the amount of down-time is limited. SIR the label will not be held liable for any consequences during down-time.

PRIVACY POLICY

Please see our privacy policy (click here)

YOUR USE OF THE WEBSITE

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.

You will not violate or attempt to violate the security of this website. You will not hack into this website, SIR the label’s computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.

As you browse SIR the label, advertising cookies will be placed on your computer so that we can personalise your shopping experience.

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. SIR the label reserves the right to change this Agreement at any time. Any such changes will be posted on this website.

TERMINATION

SIR the label reserves the right to terminate the agreement to supply products to you at any time before the products are dispatched. SIR the label will not be liable to you for any expenses or damages whatsoever for terminating this Agreement.

If the product has not been delivered to you prior to any termination of this Agreement, SIR the label will refund any payment you have made prior to termination.

SIR the label may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website term and conditions.

FULL AGREEMENT

This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (SIR the label) and the user (yourself).

SEVERABILITY

If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

GOVERNING LAW

These Terms and Conditions (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with the law of New South Wales and both parties hereby submit to the jurisdiction of the courts of New South Wales.

SIGN UP AND FIRST PURCHASE OFFER

We offer 10% off to customers who sign up to our email database. Offer is only valid to first time customers only and cannot be used in conjunction with any other promo.

WIN A FIVE PIECE SIR. SWEATS WARDROBE
The promoter of this promotion is SIR the label Pty Ltd (“the Promoter”) (ABN 13600 727 680) of 25/108 Dunning Ave, Rosebery, NSW 2018, Australia, 02 91910245.

1. Entry is free and open to residents worldwide and of all ages. Employees of the Promoter and their immediate families and the suppliers and agencies associated with this competition are ineligible to enter.

2. This competition is a game of chance. 

3. This competition commences midday 12:01pm Tuesday 29th September, 2020 and ends at 11.59PM AEST Sunday on 4th October, 2020 (“Competition Period”). Only one Entry per person. Late, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected responses will be deemed invalid.

4. To enter this competition entrants must:
  1. Enter via our website sign up page or;
  2. Facebook/Instagram sign up form
5. By entering the competition entrants agree to become part of the SIR the label database which is also available to ‘opt out’ of once they commence receiving email communication. If an entrant decides to opt-out to any of the above-mentioned ways of entry during the competition period, that entry will be deemed invalid. 

6. The winning entry will be picked at random from all the Entries at 10.00am AEST on 5th October, 2020.

7. There will be one (1) winner in total (“the Winner”).

8. The Winner will be contacted via email on Monday 5th October 2020. The Winner must then respond via email.

9. The Winner will receive:
A 5-piece SIR. Sweats Wardrobe. The Winner will be contacted via email to select colour, size and shipping address.

10.The Promoter is not liable for any other additional costs associated with winning this competition or the prizes that comprise this competition.

11. If the prize remains unclaimed after 3 months of the winner being announced, the Promoter may deem that the winner is ineligible to receive the prize. The Promoter may conduct a Re-draw from all the remaining Entries at 10.00am AEST on 28th December, 2020 in order to distribute any prizes forfeited or unclaimed (“Re-draw”). The winner of the Re-Draw will be notified via email on the 28th December, 2020. The winners of the Re-draw must then respond back via email. 

12. The prize is not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in the value of prize.

13. Entry into the competition is deemed an acknowledgement and acceptance of these terms and conditions.

14. The Promoter reserves the right, at any time, to verify the validity of entries and the identity of entrants. Proof of entry and identity will only be deemed as sufficient at the discretion of the Promoter.

15. If this competition is interfered with in any way or is not capable of being properly conducted due to any reason beyond the reasonable control of the Promoter, the Promoter reserves its rights to disqualify any entrant or to modify, suspend, terminate or cancel this competition, to the extent permitted by law.

16. The Promoter of this competition has the right to extend the closing date in its sole and absolute discretion. 

17. Personal information provided by entrants will be used by the Promoter for the purpose of conducting this competition and otherwise in accordance with contestants’ consent. The Promoter’s privacy policy is available at www.sirthelabel.com and www.us.sirthelabel.com