TERMS

PLEASE NOTE WE DO NOT OFFER REFUNDS FOR PURCHASES MADE ON AFTERPAY. ALL SALES VIA AFTERPAY ARE FINAL AND WILL NOT BE REFUNDED FOLLOWING FINALISING ACCOUNT.PLEASE NOTE IF WE ARE UNABLE TO EXCHANGE WE WILL PROVIDE A CREDIT NOTE TO THE VALUE OF THE PURCHASE.

Afterpay are a separate entity and returns do not affiliate with this service.


We will accept Returns for credit notes and exchange to equal or greater value.

SIZE GUIDE

Please note this size guide is general and sizes will vary slightly between fabrications. Please email info@sirthelabel.com for more information.

PRODUCTS & CONTENT

All SIR content, products and prices shown on this site are subject to change with out notice at anytime. We make the best effort to display correctly the images and descriptions of our products, including the colours. Our denim pieces are all hand washed so may have individual tones and characteristics and colour tones may vary depending on your computer screen. Please note the following:

CARE INSTRUCTIONS:

Are all listed on each garment. Please note for any leather pieces we recommend speciality dry clean only. Do not hand or machine wash. 

NEW ARRIVALS

Products that are currently in stock and available for order now

PRE ORDER

Products that will be available in the future as per the date on the description but can be booked in advance. They are often a limited product, and although we often encourage you to secure them, we also ask that you commit and are certain of your pre order. We do not take cancellations on pre orders, same exchange and return policies to normal purchases apply.

PRICING AND PAYMENT

Prices displayed on the SIR website are all in AUD.

We attempt to ensure that information on this Web Site is as accurate and current as possible. We reserve the right to change prices, product availability and descriptions at any time. At times the information displayed may occasionally be inaccurate, or out of date. We also reserve the right to alter the terms of any special offers or sales periods and sale stock at any time.

PLACING AN ORDER & ORDER CONFIRMATION

Please follow the check out instructions to place your order.  Once we have received the order, we will send you an Order Confirmation via e-mail to acknowledge that we have received your order. All orders are subject to approval by SIR and we will confirm the order by sending you a Shipment Confirmation via email. Please note that during sales periods it may take up 5 business days to process an order.

We reserve the right to cancel your order at any time before we have accepted it and we may withdraw our approval and cancel your order where there has been an obvious error in price or where the products are no longer in our inventory.  We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.  We may also require verification of information prior to the acceptance and/or shipment of any order.

USE OF THE SIR WEB SITE

The SIR Site design, all content, text, graphics, style information, and other material displayed on or that can be downloaded are either the property of or are used with permission by SIR. The Website and all content are protected by Australian and International copyright, trademark and other laws and may not be used unless you have prior written permission. If you wish to use any material from this site, please email info@sirthelabel.com You must not modify, adjust or reproduce any information on this Web Site or publicly display, distribute use any information or such materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

If you have any questions or concerns about our Terms and Conditions please email info@sirthelabel.com

RETURNS & REFUND POLICY

SIR takes great pride in our quality. Each garment is hand made with care, we will only accept exchange or refund for full priced items where:

TERMS

The garment is in original condition, unworn, unwashed with all original tags attached. The order invoice must be included in the package with the customer RA number quoted.

The item is returned within 7 days of purchase

The original invoice as proof of purchase is provided.

You will need to ensure the return postage is traceable, SIR takes no responsibility for missing packages.

You will need to cover the cost of shipping for exchanges in Australian and internationally unless the garment is faulty. Please email customerservice@sirthelabel.com stating why you wish to exchange or return your item. We will reply via email with detailed instructions, return address and a Return Authorisation (RA) number and arrange for it to be processed as soon as possible.

All items to be exchanged need to returned within 7 days of receiving your goods. Once we have received the item for exchange/return, please allow another 5 business days for your exchange to be processed and re-sent.

Please note we do not refund on sale items, we are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase. This includes flash sales.

Postage costs will only be covered by SIR Pty ltd. if the item is faulty or an error on our behalf. The maximum amount of postage reimbursement SIR will cover is $25.00 AUD.

We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your SIR garment to prolong the life of it.

Email returns@sirthelabel.com if you believe your garment is faulty so we can offer you a replacement or exchange as soon as possible.

If you have any other enquries please contact info@sirthelabel.com

INTERNATIONAL ORDERS

Please note that we only offer refund and store credit for these orders, unless faulty.

PRIVACY

Your privacy is of the upmost importance to SIR. We do not share or sell any information to third parties. All information collected by SIR the label is used solely for the purpose of processing your order.